FAQ

Yes.  However, compliance testing for some vendors such as municipalities may be waived.

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No. VIVE is not a credit reporting agency.

The Office of Foreign Assets Control (OFAC) of the US Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the United States.

Yes. Each Client sets their own compliance requirements and can tailor the screening per vendor trade.

Each Client will be allowed access to the VIVE site under a permission based environment. VIVE Customer Service will help to setup the staff appropriately and be available for on-going support for future administration.

There are a couple of options.  You may either enter the vendor on the VIVE web site or  if your accounting system is integrated with VIVE, your vendors will be periodically uploaded to the VIVE system automatically.

Those authorized through your permission settings will be able to see declined vendors through alert messages, emails, reports and on your VIVE dashboard.  Vendors are declined only after all efforts have been exhausted to cure any compliance findings.

Through VIVE’s merchant banking account vendors may pay for services by credit/debit card.

Each Vendor is Required to have a registered email, so obtaining an email is a requirement for all Vendors.

Account registration is only required once.  However, compliance testing and payment to VIVE is due annually. Vendors are able to modify company data anytime and are encouraged to update their vendor profile to promote their company to additional VIVE clients and the home owners they serve.

There are a variety of options available to vendors that have been initially declined during the compliance process.  Qualified VIVE staff members will work with you to explain the testing data that resulted in your declination.  They will work with you to cure that data.  If those elements cannot be cured the client may at their discretion waive the findings allowing you to remain on their approved vendor list.

VIVE separates Vendors in to two categories, On-Site and Off-Site.  An On-Site Vendor is a company that provides services/goods that occur on the actual physical property of the sites managed by the Management Companies.  Examples of an On-Site Vendor would be a landscape company, snow plowing company, painting company, etc.  An Off-site Vendor is a company that does not provide its service/goods by physically entering on to a property.  Examples of an Off-Site Vendor would typically be an accountant, lawyer or other such profession that does not need to deliver its service/good by visiting the physical site.